Privacy
We measure how our website is used so we can keep making it better. The only cookies we use keep you signed in when you sign in to book, and we never sell your data or use it for advertising.
What we collect
We use PostHog to see which pages are visited, what people tap (like Book or gift vouchers), how quickly pages load, the kind of device and browser, and which website or campaign brought someone here. We also keep recordings of visits, showing scrolling and taps, with anything typed hidden. Our booking pages are never recorded.
When you use our service finder, we keep what you searched for and what we suggested, so we can see what people are looking for and improve it.
Your IP address gives us a rough location, such as your town, and isn’t kept. We do all this because we have a legitimate interest in running a website that works well for our clients.
If you sign in to book, we send a code to the mobile number or email address you give us and use it to find your details in our booking system: your name, mobile, email, and your past and upcoming appointments. To keep accounts safe, we count sign-in attempts against that mobile number or email and your connection’s IP address for up to a day, then the counts are deleted. When you sign in, we keep an encrypted copy of what you were shown for eleven minutes, so if your connection drops you can carry on without a new code; then it’s deleted.
How long we keep your data
Analytics for seven years, so we can compare one year with the next over the long run. Recordings for 90 days. You stay signed in to book on a device for six months after your last visit, and a year at most; signing out ends it at once.
Who helps us
- PostHog: analytics, on servers in the EU
- OpenAI: the service finder’s AI, reached through Vercel
- Google: the map on our contact page
- Vercel: hosts this website
- Mux: streams our videos
- Resend: sends the sign-in code email
- Twilio: sends the sign-in code by text
- Upstash: keeps the short-lived sign-in attempt counts, and the encrypted eleven-minute copy above
- Anthropic: Claude, the AI assistant we use to look over our bookings, sales and reviews. Claude sees each client as a code, never a name or contact details, though Claude does read the reviews clients leave us.
- Phorest: our booking and gift voucher system, under its own privacy policy (opens in a new tab)
Some of them may handle data outside the UK, with the safeguards UK law requires.
On your device
The site keeps a few small notes in your browser so it works smoothly, such as which photos you’ve already seen and any notice you’ve closed. While you book, your choices and anything you type are kept in that browser tab until you close it, so a refresh loses nothing. They never leave your device until you book.
Your rights
You can ask what we hold about you, or ask us to correct or delete it: email info@honeandhowe.co.uk. If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office (opens in a new tab).
You can also turn off analytics in this browser.
Who we are
Hone & Howe is run by Hone & Howe Limited, registered in England and Wales, company no. 15605471, VAT no. GB 480 4726 82. Registered office: 7 The Mall, Clifton, Bristol BS8 4DP. info@honeandhowe.co.uk